TERMS AND CONDITIONS OF RETURN



  1. In these terms 'Chelton' means 'Chelton Limited', 'Customer' means the company identified in the 'Customer Name' field at the top of this RMA Request Form and 'Product' means any item listed in the table above.

  2. Where the warranty agreed in the original purchase contract for the Product(s) applies:

    1. When a fault is found the Product(s) shall be repaired or replaced in accordance with the applicable warranty terms.

    2. In the event of no fault being found during the evaluation, the Product(s) will be returned to the customer and the evaluation fee and shipping costs will be payable by the Customer upon presentation of an invoice from Chelton.



  3. All Products returned to Chelton with a valid RMA reference number (the 'Repair Order') will be inspected and tested upon arrival. 

  4. For any returned Products which are not covered by a valid warranty, then:

    1. In the event of no fault being found during the evaluation the Product will be returned at no further cost. The evaluation fee will then become due and will be invoiced by Chelton.

    2. For Product(s) which are found to require a repair, Chelton will provide a quotation for repair to the Customer within 14 days of receipt of the Product(s). The quotation will include the cost of repair and any
      reasonable costs of transportation and/or safe disposal. The Customer will then have 45 days from the date of the quotation to provide Chelton with either:

      1. Purchase Order covering the full quoted repair costs and fees; or

      2. Instructions to scrap or return the Products unrepaired.





  5. In the event of 4. ii (2) occurring, the evaluation fee and any disposal or shipping costs will immediately become due and will be invoiced to the Customer by Chelton.

  6. In the event that, in the opinion of Chelton, the Product(s) are beyond economic repair, Chelton will provide a quotation for disposal or return to the Customer. The Customer will then have 45 days from the date of the quotation to provide Chelton with instructions to scrap or return the Products unrepaired.

  7. In the event that no response from the Customer is received within 45 days of the date of quotation, for disposal or repair under item 6 above, Chelton shall be entitled to dispose of the Product(s) and charge the full cost of disposal and the evaluation fee and any shipping costs to the Customer.

  8. For all Product(s) being returned to Chelton from outside of the United Kingdom (UK), the Customer is responsible for the use of an appropriate temporary export procedure when exporting the Products to Chelton and for the subsequent re-import of the Product(s). Chelton will not be liable for any taxes, duties or other customs charges which become due upon re-importation or otherwise.

  9. By submitting this RMA Request Form & returning products to Chelton you agree that Cheton Standard Terms & Conditions apply (E&OE). Available here